Refund Policy
This policy applies to purchases made from ZombieAI at zombieai.cc. ZombieAI shares its account system, credit balance, and billing with Ricebowl AI (ricebowl.ai), so the same rules apply whichever of the two sites you bought from.
Subscription Purchases
- Your first subscription purchase may be refunded when you contact support@zombieai.cc within 7 days of the initial charge.
- Subscription renewals are not normally refundable because credits are added at the start of each billing period, unless a refund is required by law.
- Cancelling a subscription stops future renewal charges. It does not automatically refund an earlier charge.
One-Time Credit Packs
One-time credit packs are normally final and non-refundable once purchased, unless a refund is required by law.
Failed Generations
When a video fails before a usable result is delivered, the credits charged for it are automatically returned to your balance. This includes videos the model provider refuses to generate because of the photos supplied. This is a credit reversal, not a cash refund.
A video that finishes and is returned to you has been delivered, even if it is not what you hoped for. Video models are not deterministic: faces, motion, and the generated soundtrack vary from one run to the next, and a result you dislike is not a fault.
Incorrectly Described or Unavailable Services
If a purchased service was materially different from its description or was not provided, contact support@zombieai.cc. We will review the order, the service delivered, and any credits used before deciding the appropriate remedy. Nothing in this policy limits rights that cannot be waived under applicable consumer law.
How to Request a Refund
Email support@zombieai.cc from the address used for the purchase and include the order or invoice number. Approved cash refunds are returned to the original payment method. Processing time after approval depends on the payment provider and card issuer.
Effective Date: 2026-10-08